Instructions for Returning Products

Please follow these directions when returning products. They're "common-sense" instructions designed to insure a smooth and trouble-free transaction.

Before returning any products, please contact us for a return authorization number. This number is to be written on the outside of the package. It identifies the package for us, so that we can make sure that credit is issued to the proper customer, and for the right invoice. We reserve the right to refuse a package that does not have a return authorization number.

Upon receipt of your package, we will promptly issue a credit, either in the form of a company check, or by a PayPal credit, according to the method of payment you used when placing your order.

All goods must be returned within 30 days from the date you received your order. All items must be in their original condition and cannot have any indication of having been used in any manner (no stains, smudges, dirt or signs of use). In such cases, the products cannot be accepted for any replacement or refund. As per our policy (click here to read it), custom made items and fabric samples are not returnable. In stock items may be returned for full credit, with the exception that draftstoppers will incur a 25% restocking fee. Shipping and handling fees are not refundable, and return postage is at the customer's expense.

Because we cannot issue a refund until we have received the items back, it is the customer's responsibility to insure the package to be returned. While this insurance is, of course, optional, we cannot issue refunds for returns that are lost or damaged during the course of being shipped back to us. In our experience, it is very unlikely that a package will get lost or damaged, but it can happen.